Jims’s Bathrooms – Standard Terms of Trade

For clients, Franchisors and Franchisees of the Jim’s Franchising System

Independent Franchisee Acknowledgment
Each Jim’s Bathrooms franchisee operates as an independent business. All agreements, contracts, and warranties are between the client and the individual franchisee engaged to carry out the works. Services, pricing, promotions, and contract terms may vary between franchisees. The Jim’s Group and its divisions are not direct parties to these contracts, except as required by law.

1. Services Offered

We provide bathroom renovation services including in-house design consultation, product sourcing, installation, and project management. Some franchisees may also offer advanced design options such as 3D rendering and virtual reality experiences to help you visualise your new bathroom. These services are offered at the discretion of each individual franchisee and may not be available in all areas.

We may provide promotional discounts or advertising offers from time to time. These offers are subject to change or withdrawal without notice and may have additional terms and conditions. Divisional offers may also be advertised periodically; however, participation is at the discretion of individual franchisees, and not every franchisee may choose to opt in. It is recommended that you discuss any promotional or divisional offers directly with your renovator to confirm whether they apply to your project.

2. Estimates and Quotes

We offer free estimates and quotes based on the information provided. Estimates are subject to change depending on project scope, site conditions, material selections, or labour costs. A final written quote and agreement will be provided before commencement of work.

3. Scope of Works

Our bathroom renovation packages are based on standard residential conditions. Any price advertised online is priced from and is provided only as a starting reference point. Final pricing will depend on the specific requirements of your project. All advertised prices do not include GST.

Certain factors may fall outside the scope of a standard renovation, including (but not limited to) apartment or multi-level access, multi-room bathrooms, body corporate or strata requirements, structural alterations, hazardous material removal (such as asbestos), and unforeseen site conditions.

If hidden issues are discovered during works, such as plumbing, electrical, water damage, or structural concerns, these will be treated as variations and may incur additional costs and time.

Final inclusions, exclusions, and pricing are determined at the discretion of the franchisee following their site visit and assessment. Not all franchisees may opt in to offer the same packages or advertised promotions, and participation remains at the discretion of the individual franchisee. It is recommended that you discuss package availability, inclusions, and offers directly with your renovator.

4. Variations & Provisional Sums

Variations must be documented and approved in writing by the client before proceeding. Tile and fixture allowances (provisional sums) may be specified in the quote; selections above these allowances will be charged to the client. Variations may affect both the project cost and completion timeframe.

5. Payment and Billing

A deposit is required to secure the booking, in accordance with relevant state or territory legislation. Progress payments will be made at agreed milestones (for example, demolition, waterproofing, tiling, fit-off, and completion), with the final payment due upon completion of the project. Non-payment may result in suspension of works and additional fees.

Contracts are issued at the discretion of the franchisee and may be provided directly or through an authorised third-party platform, depending on the franchisee’s chosen process. As a result, contract terms may vary slightly depending on the contracted parties, however all contracts remain legally binding.

6. Timeline and Delays

Project timelines are estimates only. We are not liable for delays caused by supplier shortages, weather, strata approvals, or other factors beyond our control. Delays caused by the client (e.g., late selections, site inaccessibility) may result in extra charges.

7. Warranty and Guarantee

We provide a 12-month workmanship warranty on our bathroom renovation services. This covers minor workmanship issues such as a shower screen door that scrapes slightly but still functions, or imperfect silicone finishing around a basin or bathtub. Loose fixtures such as towel rails, hooks, or shelves are also covered under this workmanship warranty when the issue arises from installation. Damage caused by misuse, overloading, or impact (for example, fixtures being pulled from walls) is not covered.

In accordance with relevant state and territory legislation, our bathroom renovation warranty extends to 7 years for major defects and 2 years for minor defects.

Product warranties are provided directly by the manufacturer and are subject to their individual terms.

The Jim’s Work Guarantee applies only if a franchisee is no longer active and defective work is identified. While a franchisee remains active, all warranty claims must be directed to them.

8. Client Responsibilities

The client must ensure reasonable access to the property, including water, power, and parking. Access during standard business working hours (generally 7:00 am to 5:00 pm Monday to Friday, and 8:00 am to 1:00 pm on Saturdays, excluding public holidays, unless otherwise agreed) is required to complete the project within the agreed timeframe.

The work area must be cleared of personal items prior to commencement of works.
Clients must not engage subcontractors directly or interfere with works being carried out by Jim’s Bathrooms or its authorised contractors.

9. Deposit & Cancellation

If a client cancels before works commence, the deposit is non-refundable except as required by law. At the sole discretion of the franchisee, a refund (less reasonable costs already incurred) may be considered.

If a client cancels after works have commenced, the client is liable to pay for all works completed to date and any materials ordered.

Jim’s Bathrooms or the franchisee may also cancel works in the event of a breach by the client, including (but not limited to) non-payment, unsafe site conditions, or failure to provide reasonable access.

10. Dispute Resolution

Disputes should be raised in writing with the franchisee in the first instance. If the matter cannot be resolved between both parties, it may be escalated to the divisional office and, if necessary, to the Jim’s Group national office. Independent inspections may be arranged at our discretion but are not guaranteed. Payments should not be unreasonably withheld while a dispute is being resolved.

If a dispute cannot be resolved at the divisional or national office level, the matter will need to follow the standard complaints and dispute resolution procedures available within the relevant state or territory, such as the applicable consumer affairs body, building authority, or tribunal, between the client and the contracted party.

Before referring a dispute to a tribunal or authority, the parties agree to attempt mediation with an independent mediator.

11. Marketing & Photography

We may take before and after photos of projects for marketing purposes, unless the client opts out in writing. Photos will not contain personal or identifying details without consent.

12. Privacy Policy

We respect your privacy and handle your information in line with our Privacy Policy, which details how we collect, use, and protect personal data.

13. Disclaimers and Limitations of Liability

We make no guarantees regarding timelines or outcomes beyond those stated in these Terms. We are not liable for indirect, consequential, or financial losses arising from our services, except as required by law.

To the fullest extent permitted by law, our total liability arising out of or in connection with the works is capped at the total amount paid by the client for the project. We are not liable for any indirect, consequential, or financial losses, including loss of profit, delay, or inconvenience, except as required under applicable consumer laws.

14. Governing Law and Jurisdiction

These Terms are governed by the laws of the state or territory in which the works are carried out, and by the applicable building, consumer protection, and trade legislation of that jurisdiction. Disputes will fall under the jurisdiction of the courts, tribunals, or relevant authorities of that state or territory.

15. Acceptance of Terms

By submitting an enquiry, request, or booking through our website, over the phone, by email, or in person, you acknowledge and agree to our standard terms of trade. These terms form part of the agreement between you (the client) and the contracted party (the franchisee) engaged to carry out the works.